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Orders & Payments
Below are some of are common questions about Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and secure local payment options where available.
How do I know if my order was successful?
You’ll receive a confirmation email right after placing your order with your order number and details.
Can I change or cancel my order after placing it?
e process orders quickly, but if you need to make a change, contact us as soon as possible
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Currently, we focus on providing the best possible service within Italy to ensure fast delivery and dedicated local support.
When will my order be shipped?
Beauty shouldn't have to wait! All orders are processed within 24–48 business hours. You will receive a confirmation email with a tracking number as soon as your Luvera package leaves our warehouse.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your massager, we offer a 30-day return policy. The product must be returned in its original packaging and in like-new condition.
How long will it take until I receive my order?
- For shipments throughout Italy, the average delivery time is 3–5 business days. We partner with top local couriers to ensure your new beauty ritual arrives safely and quickly.